Support — GlassCue

Support — GlassCue

Need help with GlassCue? Find answers to common questions below, or contact us.

Getting Started

How do I load a script?

There are two ways to get your script into GlassCue:

  1. Open a file — Press ⌘O or choose File → Open… to open a .txt or .md file.
  2. Paste from clipboard — Copy your script text, then press ⌘V or choose File → Paste as Script.

How do I start scrolling?

Press Space to play. Press Space again to pause. If you have the countdown enabled in Settings, GlassCue will count down 3–2–1 before scrolling begins.

How do I edit my script inside the app?

Press ⌘E to open the Scripts editor. Make your edits, then click Apply. Press ⌘E again to return to the teleprompter.

Keyboard Controls

Key Action
Space Play / Pause
↑ Increase scroll speed
↓ Decrease scroll speed
⌘↑ or Home Return to top
Tab Jump to next section
⇧Tab Jump to previous section
⌘O Open script file (.txt or .md)
⌘V Paste script from clipboard
⌘C Copy current script to clipboard
⌘+ Increase font size
⌘- Decrease font size
⌘[ Decrease background opacity
⌘] Increase background opacity
⌘T Toggle text alignment (leading ↔ center)
⌘I Toggle info panel (playback HUD)
⌘L Toggle focus line
⌘E Scripts editor (toggle)
⌘, Settings (toggle)

Script Formatting

Can I use Markdown?

Yes. Toggle Markdown on in the Scripts editor. GlassCue renders:

  • #, ##, ### — section headings (also used for section navigation)
  • **bold** and *italic*
  • Plain paragraphs

How do sections work?

GlassCue automatically detects sections in your script:

  • Markdown mode: Lines starting with #
  • Plain text mode: Lines written in ALL CAPS

Once sections are detected, use Tab to jump to the next section and ⇧Tab to jump to the previous one. This is useful for long scripts where you want to skip ahead quickly.

What file types are supported?

GlassCue opens .txt and .md files. Both support plain text; .md files load with Markdown rendering enabled by default.

Playback

How do I change the scroll speed?

  • During playback: Press ↑ to speed up and ↓ to slow down.
  • In Settings: Adjust the default speed slider.

What is the 3-2-1 countdown?

When enabled in Settings, pressing Space shows a 3–2–1 countdown before scrolling begins. This gives you a moment to look natural on camera before the script starts moving. Press Space mid-countdown to skip it and start immediately.

Can GlassCue loop the script?

Not automatically in the current version. Use ⌘↑ or Home to return to the top manually.

What does the info panel show?

Press ⌘I to toggle the floating info panel (HUD). It shows:

  • Playback progress bar
  • Play/Pause button
  • Current scroll speed
  • Section navigation chips
  • Time remaining estimate

The Invisible Window

Why is GlassCue hidden from screen recorders?

GlassCue uses NSWindow.sharingType = .none, a macOS API that instructs the system to exclude the window from all screen capture — including QuickTime, Zoom, Teams, Google Meet, OBS, and any other app that uses the standard screen recording API.

This is intentional. You can position GlassCue right next to your camera and it will never appear in your recording or video call.

Which apps is GlassCue hidden from?

Any app that uses Apple’s standard screen capture API, which includes:

  • QuickTime Player
  • Zoom
  • Microsoft Teams
  • Google Meet
  • OBS Studio
  • macOS built-in screenshots (⌘⇧3, ⌘⇧4, ⌘⇧5)
  • Screen recording in Control Center

Can I still see GlassCue while recording?

Yes. The window is fully visible to you on your display. It’s only hidden from screen capture and sharing tools, not from your own eyes.

Settings

What appearance settings are available?

Setting What It Does
Font size Text size in the teleprompter
Line height Spacing between lines
Text alignment Leading (left) or center
Text color Choose from 8 color presets
Background 10 background presets (transparent to solid dark)
Background opacity How transparent the window appears

What is “Always on Top”?

When enabled, the GlassCue window floats above all other windows — including your browser or video call. This lets you keep GlassCue visible while you’re in a Zoom call or using other apps full-screen. Toggle it with the Window menu or the keyboard shortcut.

What is the focus line?

A cobalt horizontal line that stays fixed in the center of the window. It marks where you should be reading. As the script scrolls up, the text moves to the focus line. Toggle it with ⌘L.

Troubleshooting

The window isn’t visible

  1. Check that GlassCue appears in the Dock and is not minimized.
  2. Press ⌘↑ to return to the top of the script.
  3. Try dragging the window from the menu bar — the window may be off-screen if you changed display configurations.

Keyboard shortcuts aren’t working

Shortcuts only work when the GlassCue window is the key window (frontmost). Click the GlassCue window to bring it into focus, then try again.

Note: If you’re in the Scripts or Settings panel, Tab and Shift+Tab navigate the UI rather than sections. Return to the teleprompter view first.

Can’t open a file

GlassCue opens .txt and .md files. Make sure your script file has one of these extensions. If your script is in a Pages, Word, or Google Docs format, export it as plain text first.

The script looks garbled after opening

If the file was saved with Windows-style line endings (CRLF), the text may not render correctly. Open the file in a plain text editor and save it with Unix (LF) line endings, then reload it in GlassCue.

Contact

Can’t find what you need? Reach out directly.

Email: me@wesleymatlock.com

Please include:

  • Your macOS version (Apple menu → About This Mac)
  • GlassCue version
  • A short description of the issue

We typically respond within 1–2 business days.